Privacy Policy

1.1. Purpose

This privacy policy aims to give you information on how Yows collects and processes your personal data through your use of our website and mobile application, including any data you may provide when you sign up for our services, book a service, or contact our customer support.

1.2. Scope

This privacy policy applies to all users of our website and mobile application, including service providers and customers.

2.1. Personal Data

We may collect the following types of personal data from you:

• Identity Data: Name, username, or similar identifier.
• Contact Data: Email address, phone number, postal address.
• Financial Data: Payment card details (handled securely by our payment processors).
• Transaction Data: Details about payments to and from you and other details of services you have purchased from us.
• Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2.2. How We Collect Data

We use different methods to collect data from and about you including through:

• Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
• Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources, including analytics providers and advertising networks.

3.1. Purpose of Use

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide our services: To register you as a new customer or service provider, process and deliver your orders, manage payments, fees, and charges.
• To manage our relationship with you: To notify you about changes to our terms or privacy policy, ask you to leave a review or take a survey.
• To deliver relevant content and advertisements: To understand how customers use our services, to grow our business, and to inform our marketing strategy.
• To use data analytics: To improve our website, products/services, marketing, customer relationships, and experiences.

3.2. Marketing Communications

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.

4.1. Third-Party Sharing

We may share your personal data with the parties set out below for the purposes outlined in section 3:

• Service providers: Acting as processors who provide IT and system administration services.
• Professional advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Regulators and other authorities: Who require reporting of processing activities in certain circumstances.

4.2. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

4.3. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

4.4. Account Deletion

You can delete your account anytime by navigating to the Profile section in the app and scrolling down to select the “Delete Account” option.
Once you request account deletion, your profile, membership details, and personal data will be permanently removed from our active systems within 90 days, except for information that we are legally required to retain (such as transaction history or compliance records).

5.1. Access to Information

You have the right to request access to your personal data, the correction of any inaccuracies, or the deletion of your data. If you wish to exercise any of these rights, please contact us at [email protected].

5.2. Complaints

If you have any concerns about our use of your information, you can make a complaint to us at [email protected]. You also have the right to complain to the relevant data protection authority.

5.3. Changes to This Policy

We may update this privacy policy from time to time. Any changes we make to our privacy policy in the future will be posted on this page, and where appropriate, notified to you by email.

Yows Services India Pvt. Ltd. provides home repair, maintenance, and technical engineering solutions through our website (www.yows.in) and associated mobile applications. Our cancellation and refund policy is designed to ensure transparency and fair compensation for service partners.

6.1. Order Cancellation

• Before Partner Assignment/Dispatch:Customers may cancel their bookings without a cancellation fee before a service partner is assigned or dispatched.
• Partner Dispatched / En Route:A cancellation fee of ₹99 applies once the technician or engineer has accepted the booking and is en route.
• Partner On-Site:A cancellation fee of ₹149 applies once the technician or engineer has arrived at the service location.
• Customer No-Show:If the customer remains unreachable for more than 15 minutes, a visiting charge of ₹149 may apply. The service partner must make two logged call attempts through the app before the booking is auto-closed.
• Posting Jobs:Cancellation requests are not accepted once a job listing has been submitted or published under the Posting Jobs feature.

6.2. Service Discrepancies and Disputes

If the service received differs substantially from the specifications displayed on our platform or does not meet the agreed scope, customers must contact our Customer Support team through Help & Support on the same day and within 24 hours of receiving the service.

Our Customer Support team will review the complaint, examine relevant job records, and communicate with the concerned parties within 7 business days of receiving the complaint. If the complaint is found valid, a refund or service rectification may be initiated in accordance with the applicable policy.

6.3. Incorrect Address and Customer Unavailability

If the service address is incorrect, incomplete, untraceable, or unreachable, or the customer is unavailable at the scheduled time, the applicable cancellation rules and visiting charges may apply. Any eligible prepaid balance will be refunded after applicable charges, taxes, and bank transaction fees are deducted.

6.4. Payment Methods and Third-Party Gateways

Payments must be made through authorized payment methods available on the Yows platform, including UPI, Google Pay, net banking, and debit or credit cards.

Payments are processed through third-party payment gateways. Payment processing delays, banking outages, or technical failures may affect transaction completion. A booking is treated as confirmed only after the required payment has been successfully verified.

Payments made directly in cash to service partners or through private arrangements outside the official platform are excluded from the platform's refund process.

6.5. Refund Processing and Deductions

Approved refunds will generally be returned to the original payment method within 14 business days after the complaint review is concluded. Refunds may be subject to applicable cancellation charges, payment gateway fees, bank transaction charges, and legally applicable non-refundable taxes, where permitted.

The final refund amount depends on the applicable cancellation rules, the outcome of any complaint review, and permitted deductions.

6.6. Customer Support and Grievances

For booking cancellations, payment issues, refund queries, or complaints, customers may contact us through:

• Email: [email protected]
• Phone: 011-60313042
• In-App Support: Help & Support section in the Yows mobile application.